99abcom Privacy Policy – How We Handle Your Personal Data

1. Introduction

99abcom is committed to protecting the privacy of every person who uses our platform. This policy sets out our practices around personal data — what we collect, how we use it, and how we keep it safe. It is written to be read and understood by real people, not just lawyers.

The data controller for all personal information collected through 99abcom is 99abcom (referred to in this document as "99abcom", "we", "us", or "our"). When you register on 99abcom, deposit funds, place bets, or contact our support team, you share certain personal information with us. This policy explains exactly what happens to that information from the moment we receive it.

We process personal data because it is necessary for us to provide the gaming platform service you have signed up for — including account creation, identity verification, payment processing, and customer support. In some cases we also process data because we have a legitimate interest in doing so, such as preventing fraud and complying with anti-money laundering regulations applicable to online gaming operators.

2. Data We Collect

The categories of personal data that 99abcom may collect and hold about you include:

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data (such as health information, political opinions, or biometric data) unless you voluntarily provide such information in the context of a support request or responsible gaming consultation.

3. How We Collect Your Data

99abcom collects personal data through several channels during your normal use of the platform:

• Registration: When you create a 99abcom account, you directly provide your name, mobile number, email address, and date of birth.
• Identity Verification: When we request KYC (Know Your Customer) documents — typically a CNIC copy or proof of address — you provide identity and address data directly by uploading or submitting those documents.
• Deposits and Withdrawals: When you transact via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, our payment processors share transaction reference information with 99abcom necessary to credit or debit your account balance.
• Platform Usage: Your gaming activity — every bet placed, every game session, every table joined — is recorded automatically by 99abcom's platform systems. This is necessary for account management, dispute resolution, and regulatory compliance.
• Support Interactions: When you contact 99abcom via live chat or email, we record the content of those communications and the contact details you use.
• Cookies and Tracking Technologies: 99abcom uses cookies and similar technologies to maintain your login session, remember preferences, and gather anonymised analytics about how the platform is used. See Section 7 for full details.

4. Why We Use Your Data

99abcom processes your personal data for specific, legitimate purposes. We do not use your data for anything not listed below without obtaining your prior consent:

• Account Management: Creating and maintaining your 99abcom account, verifying your identity, and ensuring account security.
• Service Delivery: Processing deposits and withdrawals, crediting winnings, applying bonuses, and providing access to games and betting markets.
• Legal Compliance: Meeting our obligations under anti-money laundering (AML) regulations, age verification requirements, and any applicable gaming regulations. These obligations require us to retain certain transaction and identity records for defined periods.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, account takeover attempts, bonus abuse, and money laundering through automated monitoring of account patterns.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling behaviour and, where appropriate, triggering responsible gaming interventions as described in our Responsible Gaming policy.
• Customer Support: Responding to your queries, resolving disputes, and providing assistance with your 99abcom account.
• Platform Improvement: Using anonymised and aggregated analytics to understand how the platform is used and to improve game selection, payment flows, and user experience.
• Marketing Communications: Sending promotional communications about 99abcom offers, bonuses, and new games — but only where you have opted in to receive such communications. You can opt out at any time via your account settings or by contacting support.

5. Data Sharing

99abcom does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing banks, and card payment gateways receive the transaction data necessary to process your deposits and withdrawals. These processors are independently PCI-DSS certified and bound by their own data protection obligations.
• Identity Verification Providers: Third-party KYC service providers receive the identity documents you submit during verification for the purpose of confirming your identity and age. These providers operate under strict data processing agreements with 99abcom.
• Game Software Providers: Game providers whose titles appear on 99abcom may receive anonymised session and game performance data for the purpose of platform integration and game stability monitoring. Personal identifying information is not shared with game providers.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory instruction, 99abcom will disclose personal data to relevant authorities. We will notify you of such disclosures where we are legally permitted to do so.
• Fraud Prevention Networks: In cases of suspected fraud or money laundering, 99abcom may share relevant data with industry fraud prevention bodies or financial intelligence authorities.
• Business Transfers: In the event that 99abcom undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and your data will remain subject to the same protections as described in this policy.

6. Data Storage & Security

99abcom takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

Key security measures in place at 99abcom include:

• All data transmitted between your device and 99abcom servers is protected by TLS (Transport Layer Security) encryption. Any connection to 99abcom.net that does not use HTTPS is automatically redirected.
• Passwords are hashed using industry-standard algorithms before storage. 99abcom staff cannot see your plaintext password — and will never ask for it.
• Access to personal data within 99abcom is restricted to staff who have a specific operational need for it. Access is logged and regularly audited.
• Payment card details are never stored on 99abcom infrastructure. All card transactions are handled by PCI-DSS Level 1 certified processors who are solely responsible for card data security.
• Regular security assessments and penetration testing are conducted on the 99abcom platform.

Regarding data retention: 99abcom retains your personal data for as long as your account is active. After account closure, we retain data for the period required by our AML and gaming regulatory obligations — typically five years from the date of the last transaction. After the retention period expires, data is securely deleted or anonymised.

While 99abcom takes all reasonable precautions to protect your data, no online platform can provide an absolute guarantee of security. If you believe your account has been compromised, please contact support immediately via live chat or at support@99abcom.net.

7. Cookies & Tracking Technologies

99abcom uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. It allows the website to recognise your device on subsequent visits and maintain session state.

The types of cookies 99abcom uses are:

• Essential Cookies: Required for the platform to function. These maintain your login session and remember your language preferences. Without these, basic functions like staying logged in would not work. These cannot be disabled.
• Analytics Cookies: Used to collect anonymised data about how visitors navigate 99abcom — which pages are visited most, where players drop off in a flow, and how long sessions last. This data is used in aggregate only and cannot be used to identify individual users. Analytics cookies can be declined via your browser settings.
• Functional Cookies: Remember preferences you have set — such as your preferred game lobby view or notification settings — so you do not have to reconfigure them each visit.
• Security Cookies: Support fraud detection and account security features by helping 99abcom identify unusual access patterns that may indicate a compromised account.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent 99abcom from functioning correctly — you will not be able to log in or maintain a game session without them.

8. Your Rights

As a 99abcom account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@99abcom.net with the subject line "Data Rights Request". We will respond within 30 days.

99abcom will not charge a fee for exercising any of the above rights in standard circumstances. If a request is manifestly unfounded or excessively repetitive, we reserve the right to apply a reasonable administrative charge or decline the request, with explanation provided.

9. Children's Privacy

99abcom is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. Registering on 99abcom as a minor is a violation of our Terms and Conditions and is not permitted under any circumstances.

Our registration process includes an age declaration requirement, and accounts are subject to identity verification that includes date of birth confirmation. Where we discover that a minor has registered — whether through verification, reporting, or any other means — we will immediately close the account and delete all associated personal data, returning any balance via the registered payment method.

If you are a parent or guardian and believe that a person under 18 has registered on 99abcom, please contact us immediately at support@99abcom.net. We will act on all such reports within 24 hours.

10. Changes to This Policy & Contact

99abcom may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When material changes are made, we will notify registered users via the email address on their account at least 14 days before the updated policy takes effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Continued use of 99abcom after a policy update constitutes acceptance of the revised terms. If you disagree with any update, you have the right to close your account and request deletion of your data before the effective date.

For all privacy-related queries, data rights requests, or concerns about how your information is handled, please contact the 99abcom data team using the details below: